Terms Of Use

1. Introduction

Welcome to Idea X (“we,” “our,” “us”). These Website Terms of Use (“Terms”) govern your access to and use of our website, https://www.ideax.co.nz (the “Website”). By using our Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.

These Terms also include important disclaimers regarding our Website Design, Digital Marketing, Software Development, and Website Hosting & Support services.

2. Definitions

• “User” refers to any individual or entity accessing our Website.
• “Content” includes text, images, graphics, software, and other materials on the Website.
• “Services” refers to any products, services, or digital offerings provided by Idea X.

3. Acceptance of Terms

By accessing or using our Website, you confirm that you have read, understood, and agree to be bound by these Terms and any related policies, including our Privacy Policy.

4. Permitted Use

You may use our Website only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Website in any way that violates New Zealand law or international regulations.
• Disrupt or interfere with the security, integrity, or availability of the Website.
• Attempt to gain unauthorized access to any part of the Website or our systems.
• Copy, reproduce, modify, or distribute any Website content without prior written consent.

5. Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, and other proprietary rights on the Website, are owned by or licensed to Idea X. You may not use, reproduce, or distribute our Content without express permission.

6. Third-Party Links

Our Website may contain links to third-party websites for convenience. We do not endorse or take responsibility for their content, privacy policies, or practices. Your interactions with third-party sites are at your own risk.

7. Service-Specific Disclaimers

A. Website Design & Development

• Client Responsibility for Content:
  Clients are responsible for ensuring that all content provided to us (e.g., text, images, videos) complies with copyright laws and does not infringe on third-party rights. Idea X assumes no liability for legal disputes arising from client-supplied content.
• Performance & Compatibility:
  We ensure that websites are developed to function correctly on major modern web browsers. However, we do not guarantee full compatibility with outdated browsers or unsupported devices.

B. Digital Marketing & Advertising

• Results Not Guaranteed:
  Marketing outcomes depend on various factors, including industry competition, audience behavior, and platform algorithms. While we implement best practices, Idea X does not guarantee specific rankings, traffic increases, or conversion rates.
• Ad Spend Disclaimer:
  Ad spend is managed directly by clients through third-party platforms (e.g., Google Ads, Meta Ads). We do not control platform policies, and refunds on ad spend are subject to the terms of the respective advertising platform.
• Compliance with Advertising Regulations:
  Clients must ensure that their ads comply with New Zealand’s Fair Trading Act, Google/Microsoft/Meta advertising policies, and other relevant regulations. Idea X is not responsible for penalties, ad rejections, or account suspensions due to policy violations.

C. Software & App Development

• Development Timelines & Client Responsibilities:
  Project timelines depend on client responsiveness, scope changes, and third-party integrations. Clients are responsible for providing necessary approvals and assets within agreed timelines.
• Post-Launch Support & Maintenance:
  Unless covered under a separate support agreement, Idea X is not responsible for post-launch updates, bug fixes, or security patches beyond the agreed-upon delivery scope.
• Third-Party Integrations:
  Software or applications integrating third-party APIs, payment gateways, or external services are subject to those third parties’ terms. Idea X is not liable for downtime, data loss, or security issues arising from third-party integrations.

D. Website Hosting & Support

• Uptime & Service Availability:
  While we strive to maintain high uptime, we do not guarantee 100% availability. Scheduled maintenance or third-party provider outages may cause temporary downtime.
• Backups & Data Responsibility:
  We provide routine backups; however, clients should maintain their own backups for critical data. Idea X is not liable for data loss due to unforeseen circumstances.
• Security & Hacking Disclaimers:
  We implement security measures to protect hosted websites, but we cannot guarantee immunity from cyber threats. Clients are responsible for maintaining strong passwords and security best practices.
• Hosting Termination & Data Retention:
  Upon hosting cancellation, website files and emails will be retained for a limited period as per our policies. Clients must request backups before termination. After the retention period, all data may be permanently deleted.

8. General Disclaimers & Limitations of Liability

• The Website and its content are provided “as is” and “as available” without warranties of any kind.
• We do not guarantee that the Website will be error-free, secure, or continuously available.
• To the extent permitted by New Zealand law, Idea X shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or our Services.
• Idea X is not responsible for loss of data, security breaches, or third-party actions affecting Website availability.

9. Privacy & Data Collection

Use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using our services, you consent to data collection and processing as outlined therein.

10. Force Majeure

Idea X is not responsible for service disruptions caused by events beyond our control, including but not limited to natural disasters, internet outages, government actions, or cyber-attacks.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on our Website, and continued use of the Website constitutes acceptance of any changes.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Zealand. Any disputes arising under or related to these Terms shall be resolved in New Zealand courts.

13. Contact Information

For questions regarding these Terms, please contact us at:Idea X
Address: 112 Bush Road, Rosedale, Auckland, New Zealand
Email: hello@ideax.co.nz
Ph: 0800 932 669 or 09 869 7521